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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎03-12-2015 01:00 PM

HP Recommended

Double sided printing was "fixed" over the phone with an HP technician  while printer was still under warranty.  But after installing a new HP black ink cartridge, am having the same issues and printer is out of warranty.  Will print the first page, then only half of the backside.  Error window then appears.  Tried setting the new port as described in your post with the printer's IP address, but then the window said that the printer was offline.  Not sure how to remedy that.  Wireless connection was good.  Any suggestions?  Thanks

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‎03-13-2015 06:40 AM - last edited on ‎05-31-2025 09:35 AM by Moderator

HP Recommended

Hi Gretchen61,

 

Thank you for your response!

 

What Operating System are you using Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.

 

In the meantime, please go through this guide, Print Jobs from Your HP Printer are Stuck in the Print Queue, and let me know what happens!

 

Hope to hear from you soon! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
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‎03-16-2015 07:21 PM

HP Recommended

Hello, I followed the instructions and found the "Ports" tab and clicked on it.  There is already a check mark next to my printer name on the list.  However, the "Add Port" button is grayed out.  Where do I go from here?

 

- Glo

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‎04-04-2015 05:22 AM

HP Recommended

I just recently had the very same problem.  I followed the instructions and the printer now works correctly

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‎04-24-2015 09:49 PM

HP Recommended

I have this smae problem with an hp4630,.  However I am connected withna USB connection.  How can I fix my print  problem.

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‎04-27-2015 06:40 AM - last edited on ‎05-31-2025 09:36 AM by Moderator

HP Recommended

Hi hp4632,

 

Welcome to the HP Forums!

 

What type of Operating System are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.

 

Have you tried plugging in the USB cable into other ports on the computer? Have you tried another USB 2.0 Printer Cable?

 

Please go through this guide, Print Jobs from Your HP Printer are Stuck in the Print Queue, and let me know what happens!

 

Hope this helps, and have a great day! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
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‎04-27-2015 02:28 PM

HP Recommended

Hi, I use Windows 8 with a Classic Shell rendering the desktop the same as win 7.  The problem occurs whenever I change the ink cartridge- the printer will work fine until I replace the cartridge- then when I try to print double sided, the first side prints and the second prints halfway and then stops.  Nothing else has changed and the problem does not occur until I change the cartridge.  Also cannot print multiple pages.  The last time this ocurred, the printer was under warranty and the HP help desk had me reinstall the drivers.  I tried that and my drivers are up to date.  I tried changing the port and could not get the printer back on line- it is wireless.  Will just have to live with the problem.

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‎04-28-2015 06:14 AM - last edited on ‎05-31-2025 09:38 AM by Moderator

HP Recommended

Hi Gretchen61,

 

The best guide for you to follow for this is 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print: Windows 8, as well as Printer Does Not Maintain Wireless Connection.

 

Also, I would recommend using genuine HP cartridges.

 

Hope this is helpful! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
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‎04-28-2015 01:02 PM

HP Recommended

Thanks, I will bookmark the links to read.  I buy my HP cartridges directly from HP with next day shipping.

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‎11-03-2015 09:26 AM

HP Recommended

  How do you find the IP address is that your printer is using?

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