HP Officejet 6500A Plus - broken paper feed mechanism

[Edie3]

My HP Officejet 6500A Plus printer will not pick up and  feed paper. I can hear that the paper feed mechanism is actually running and trying to pick up paper; I get an "out of paper" error message.

I did the roller cleaningroutine as instructed by HP video; paper still doesn't feed.

While I was cleaning the "paper-pick" rollers deep inside the printer (as instructed by HP video) I noted that the axel that the rollers are mounted on wobble in an angular motion as if they were loose - that is what makes me think it is broken.

Plus none of the instructions fixed the problem

QUESTIONS:

1) Can the paper-pick mechanism be fixed?

2) Is it worth the cost of fixing it?  (I doubt it because I purchased it June 2011 and out-of-warranty)

What say ye?    (Shall I throw out the dead?)

[Chimney_83]

Welcome to HP Forums @Edie3,

I understand that your printer is not picking up the paper and is giving you an error "out of paper". Kudos to you for cleaning the rollers and trying to fix the issue on your own. I would like to provide my suggestion.

Since you have already mentioned having tried all the troubleshooting steps mentioned in the article. 

Recommend you to try the steps again, if the issue persists, please contact our phone support for the service options available for this model. 

Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.

[Edie3 · Accepted solution]

I tried your HP trouble shooting methods several times already. They did nothing to help.

Here is the actual answer: after extensive searching for help on the WEB for my printer problem I solved the problem with the help of a YouTube posting which follows:  https://www.youtube.com/watch?v=bMaOKiX0PEI

Clever guy. This is exactly the problem mine was having!

[applebagios]

I am having the exact same problem!

My printer will not recognise that I have fresh, flat printer paper in the tray. It keeps saying 'load paper'! I have tried everything from restarting to checking the printer driver settings and preferences, cleaning the rollers, and nothing helps. I can hear the printer trying to pick up the paper to feed it through, but it won't work.

I'm a one-person office with no technical support and I desperately need my printer. Please help!

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you

[Techno-not]

Same exact problem as stated above, except the plastic gear is broken. I found a piece with 3 cogs on the paper. Would this part be available, and is it possible to replace?

[Cheron-Z]

@Techno-not

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

Cheron