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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-22-2016 12:10 AM

HP Recommended
Product: HP Officejet 6700 Premium
Operating System: Microsoft Windows 10 (64-bit)

My printer has been functioning  ok.

I tried to do a scan from the scanner to the computer and got some messages  as to why the scan wasn't working.

I then started getting a message "x Printer Failure" "There is a problem with the printer or ink system. Turn Printer off then turn it on. If problem persists, contact HP"

I changed the black ink cartridge and turned the printer off and on a number of times but now always get the same message.

Is there anything I can do?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-23-2016 01:33 PM - edited ‎07-23-2016 01:34 PM

HP Recommended

Hi @PeterBx,

 

Thanks for reaching out to the HP Support Forums!

 

I see that you're experiencing a "Printer Failure" error message on your HP Officejet 6700 Premium e-All-in-One Printer.  I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Due to the nature of this error message, there could be a mechanical failure. 

To help you determine the cause I have listed a few documents that may help. 

If you completed all the preceding steps and your product still has an issue, service the product.

 

Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Check Warranty Status: http://h20564.www2.hp.com/hpsc/wc/public/home 
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 
Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

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2 REPLIES 2

‎07-23-2016 01:33 PM - edited ‎07-23-2016 01:34 PM

HP Recommended

Hi @PeterBx,

 

Thanks for reaching out to the HP Support Forums!

 

I see that you're experiencing a "Printer Failure" error message on your HP Officejet 6700 Premium e-All-in-One Printer.  I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Due to the nature of this error message, there could be a mechanical failure. 

To help you determine the cause I have listed a few documents that may help. 

If you completed all the preceding steps and your product still has an issue, service the product.

 

Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Check Warranty Status: http://h20564.www2.hp.com/hpsc/wc/public/home 
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 
Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎12-20-2016 08:05 AM

HP Recommended

I got this error message on my HP 6700 and there were no paper jams.  I noticed that the ribbon that the ink cartridges ride on was very dirty from the ink.  I cleaned with alcohol and cotton swabs and the printer now works great.  There was a large build up of ink on it that was keeping the ink cartridge from positioning correctly. 

 

Jeff

Was this reply helpful? Yes No
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