HP Officejet Pro 8020 series Cartridge Jam

[PeterVolpone]

My printer has been giving an cartridge jam error that I cannot resolve. I am unable to find any obstructing objects. I am unable to move the cartridge slider back and forth. I have tried resetting the printer with the power cord unplugged for at least 60 seconds. The error persists. Please advise as to how to proceed.

[Max3Aj]

@PeterVolpone, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand that your HP OfficeJet Pro 8025e All-in-One Printer is displaying a "Cartridge Jam" error and the carriage won’t move, despite trying a power reset.

Let’s walk through some steps to resolve this: 

Check for Obstructions in the Carriage Path

• Turn off the printer and disconnect the power cord.
• Open the cartridge access door.
• Gently try to move the carriage (the part that holds the cartridges) from side to side.
  • If it doesn’t move, do not force it.
• Look for and remove any:
  • Crumpled paper
  • Dislodged labels
  • Foreign objects (like paper clips or torn paper)

Reset the Printer

• Unplug the power cord from both the printer and the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord directly into a wall outlet (avoid power strips).
• Reconnect the cord to the printer and turn it on.

Check the Carriage Latch (if applicable)

• Some models have a carriage latch. Make sure it is securely locked.
• If the latch is loose or open, gently press it down to lock it.

Try a Manual Carriage Movement (Only if It’s Not Stuck)

• With the printer off and unplugged, try gently sliding the carriage to the left and right.
• If it moves freely, it’s a good sign. If not, there may still be an obstruction.

Update Firmware (Optional but Recommended)

• Visit the HP Software and Drivers page and enter your printer model to check for firmware updates.

You may refer to this document - HP Printers - Carriage jam or E3 error | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support