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HP Recommended

Hi @Bigfrog ,

 

Thank you for posting on HP Forums, 

Barachiel is at your service. 

 

I'm sending out a Private message with the reset instructions,

 

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 

 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical,

And we don't want it in the wrong hands, as the printer will be set back to factory defaults).

 Keep me posted,

Good Luck. 😉

Barachiel
I am an HP Employee

HP Recommended

Hi @Bigfrog ,

 

Thank you for the replying,

Please take your time and get back to me with the results,

 

I'll be awaiting your response and would be glad to help.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Barachiel
I am an HP Employee

HP Recommended

Hi Barachiel,

 

I plan to call next week if the HP Update download fails. Thanks again for all of your help.

 

Tom

HP Recommended

Hi @Bigfrog ,

 

You're welcome, Keep me posted. 🙂

Barachiel
I am an HP Employee

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