HP can't be bothered to put model # on 4500 all-in-one

[cpuwrite]

I can't get HP support to even look at my problem.

Their support web page asks for the serial # of my product.  This is not a problem.  It is (removed content).

THEN it asks for a model number.  Big problem.  It says that the model number will be located on a sticker somewhere on the product.  WRONG!!!!!  It looks for a 7-character code, and there are no such codes on the stickers on the unit.  The best I can get is something called an FRU # (a term that Lenovo likes to use for its parts) on a sticker on the back of the unit.  This is A9T80-54001.

So HP can't even be bothered to set up their products to be reasonably easily supported.

Can someone out there help me figure out what the heck they're asking for and how to find it.

I have the following problem with the unit:

Printer hangs.  Not sure if this is relevant, but I used to sometimes get a hex code error when powering on the all-in-one.  This was remedied by unplugging and restarting.  Just bought new ink cartridges (expensive nazi gotcha game) but it never got through the alignment.  It printed an alignment form and then hung when I put it in the scanner.  Now it hangs when I try to power it on, giving message "printing alignment form."  "Cancel" button does not clear message.  This is particularly irksome w/new ink freshly bought and payed their gouge price for.  It vexes me to no end that I should have to pay so much good money just to find that the stuff they sold me is useless.

As I said, I TRIED to contact support about this, but HP can't even be bothered to put the numbers they ask for on the product where I can tell how to get at them, so I can't even go through their website.  This only adds to my frustration.

Can someone help?

[Resolv_S]

Hello@cpuwrite,

Welcome to the HP Forums!

I have read your post and understand that you need assistance in fixing the issues on the printer. I will definitely help you.

I understand the inconvenience you have gone through in finding the solution for the issues on the printer.

Since you mentioned about the hex code errors on the printer, let’s try the link below and check if that leads us to the resolution of the issue.

http://hp.care/2iB5YWW

Hope that answers your question. Let me know for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[cpuwrite]

Thank you for your prompt and courteous reply.

I tried to follow the instrucyions, but there was no change in the printer's behavior and I was unable to check the warranty for reasons discussed in my riginal post.

Looks like this thing needs servicing.  Any idea how to get the model number?

[Resolv_S · Accepted solution]

Hi@cpuwrite,

Thanks for the response.

You should be able to check for the model number of the printer using the link below.

http://hp.care/2iBiaqZ

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[cpuwrite]

The printer/scanner still doesn't work, but I was able to find the serial number using the HP Support Assistant as indicated on the page you directed me to.

At least there is progress.

Thank you.