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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-14-2015 10:17 PM - edited ‎10-14-2015 10:22 PM

HP Recommended

When I type in the address listed for Default Gateway it opens my AT&T modem webpage.

When I type in the other under IOv4 I get an error notice. That is all I know.

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‎10-14-2015 10:21 PM

HP Recommended

Hello, 

 

On the printer Touch Setup ( wrench icon ) > Print Reports > Network Configuration Report

 

In Network Configuration Report  under 802.11 Wireless , locate for IPv4 and under IP Address you'd see the IP address.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎10-14-2015 10:29 PM - edited ‎10-14-2015 10:31 PM

HP Recommended

that number has changed. when I try it in the main search window it fails to error. I think I have another problem there!

 

When I enter it into the google search window I get a list of subjects for that address like any typicall subject search.

address search.PNG

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‎10-14-2015 10:34 PM

HP Recommended

That means, your pc is not communicating to the printer.

 

Could you PM ( inbox ) me the below information ( click on the envelope icon on top right corner )...

 

Printer IPv4   = 

Subent mask = 

Default gateway = 

 

 

and then on the PC, Click START in search box type in CMD and hit Enter. A DOS command window will open.

In that window type in IPCONFIG and hit Enter key.

 

PM me the Below info..

Printer IPv4   = 

Subent mask = 

Default gateway = 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎10-14-2015 10:36 PM

HP Recommended

Sure how do I PM on this site?

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‎10-14-2015 10:48 PM

HP Recommended

Have you got the printer connected to router in wireless way to Router or throught Ethernet cable. ?

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎10-14-2015 10:49 PM

HP Recommended

Cable

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‎10-14-2015 11:15 PM

HP Recommended

Thats unusual to see 0.0.0.0

 

Before you go to sleep .. just try the below step.

Meanwhile may i know your Router Make and Model# . ?

 

 

Setup ( Wrench icon ) > Network Setup > Restore Network Defaults.
Unplug the Ethernet cable from the printer.
Wait for 30 seconds and then plug in the Ethernet cable.

Wait for 30 seconds and then print the Network Configuration page, and check if there is any change in IP address and in EWS URL ?

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎10-15-2015 10:07 AM - edited ‎10-15-2015 10:08 AM

HP Recommended

jabji,

 

Sorry my answer to our question in reply 77 (I think it was) was wrong. I have the wireless connection for my computer to printer. My wife uses the cable for her connection to the printer. modem/router  Arris NVG510

 

Ron

 

 

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‎10-15-2015 10:18 AM

HP Recommended

Hello, 

 

 

Below are the scenarious , let me know which fits in ....

 

 

1> Printer connected to Router in Wireless way;

      Your PC connected to Router in Wireless way;

      Wife's PC connected to Router in Wireless way.

 

 

2> Printer connected to Router in Wireless way;

      Your PC connected to Router in Wireless way;

      Wife's PC connected to Router with Ethernet ( wired ) cable.

 

3> Printer connected to Router in Wireless way;

      Your PC connected to Router in Wireless way;

      Wife's PC connected to Printer with Ethernet ( wired ) cable

 

 

3> Printer connected to Router in with Ethernet cable;

      Your PC connected to Router in Wireless way;

      Wife's PC connected to Router  with Ethernet ( wired ) cable

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
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