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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP officejet pro 8620 keeps losing it's internet connection

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10-15-2015 10:38 AM
If your Wife's Pc is directly connected to Printer with Ethernet cable ( without router ), then it got to be a incorrect setup.
The right way is to have your wife's PC connected to Router ( Wireless/ ethernet ) and Printer connected to Router with Ethernet/Wireless.
Let me know if we have the right connection made.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
10-15-2015 10:40 AM
Could you quickly check on this and reply immediately ....
If your Wife's Pc is directly connected to Printer with Ethernet cable ( without router ), then it got to be a incorrect setup.
The right way is to have your wife's PC connected to Router ( Wireless/ ethernet ) and Printer connected to Router with Ethernet/Wireless.
Let me know if we have the right connection made.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
10-15-2015 10:52 AM
Just to be sure. You saying: we should never of had both of our computers connected to the modem with Ethernet cables.
And both used a USB cable to connect to the printer? Of course it required us to dis-connect each others cable , and connect the computers that we wanted to print from. Every time we wanted to print. Because the printer keeps dropping it's wireless connection.
10-15-2015 10:56 AM
If you want to have wirless printing, then the printer should be connected to Router ( not modem ) with a Ethernet cable.
Your PCs ( including your wife's pc ) should be connected to the Router either with Ethernet or wireless way.
USB cable and Ethernet cable are not same.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
10-15-2015 11:01 AM
Wireless/Ethernet = it can be connected either in Wireless way or by using Ethernet cable.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
10-15-2015 11:02 AM
The Modem and router are the same unit in my case. I understand a cable is a cable whether it be USB, or Ethernet, or coaxial.
However wireless to me means (no) cable. So when you combine the two together ie- Ethernet/wireless. I get confused.
Am I wrong?