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    Information
    Know the Benefits of your HP account

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Message 11 of 19
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When I look at the available WIFI networks, I see my network and networks created by both of my HP printers.

I use the router that came with my cable/internet provider (Verizon).

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Message 12 of 19
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How many RJ45 ports on the router?

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Message 13 of 19
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5

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Message 14 of 19
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You connected to the Wan port, connect to a ethernet port.

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Message 15 of 19
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I tried that, did not work. HP Print and Scan Doctor still says that the printer is installed, but can not communicate with it, can not retrieve wireless network settings. I can print from a wireless device (phone or tablet) but not from my wired PC.

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Message 16 of 19
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Did the computer IP change to a 192...?

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Message 17 of 19
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No. It is 96.255.xxx.xxx

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Message 18 of 19
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You should contact Version & explain what you are trying to do.

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Message 19 of 19
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I solved my printer connection issue.

 

Summarizing, the issue was that I could not print from my PC (HP Pavilion desktop computer) to my wireless printer (HP Officejet Pro 8610).  I could print if I connected it by using a cable, and I could print from my wireless devices (phone, tablet) but could not print from my PC. I could not connect the printer wirelessly to the PC for printing.

 

Solution. Connect the printer to the WIFI from my router and not the Google WIFI mesh. My router was provided by my internet provider, it had poor WIFI in some parts of the house. I later added a Google WIFI mesh system to enhance the WIFI signal. The Google WIFI mesh has a strong signal and works great for my wireless devices, but when I connected the printer to the mesh, it could not be seen by the PC. The PC only sees the WIFI from the router.

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