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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Locked

‎11-21-2018 02:20 PM

HP Recommended
Product: Deskjet 3637
Operating System: Microsoft Windows 10 (64-bit)

Everything in the EWA is locked and I cannot do a factory reset without the login credentials.  I have not set up a user name/password and cannot do anything in the EWS.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2018 02:40 AM

HP Recommended

@Magpie43

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to reset the EWS password.

 

Don't worry, I'm here to help! Let's try a network restore on the printer -


Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.


Let me know how that goes.  

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up".


Have a great day!

Asmita
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-23-2018 02:40 AM

HP Recommended

@Magpie43

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to reset the EWS password.

 

Don't worry, I'm here to help! Let's try a network restore on the printer -


Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.


Let me know how that goes.  

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up".


Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎11-23-2018 01:17 PM

HP Recommended

Thank you for the solution.  It would be helpful if the EWS login/password were included in the printer documentation along with the procedure for resetting them.

Was this reply helpful? Yes No

‎11-24-2018 06:38 AM

HP Recommended

@Magpie43

 

You are welcome. Happy to hear from you. EWS password is set by the users and that's why it is not mentioned in the user guide.

 

Hope this answers your question. 

 

If you need further assistance, feel free to reach out.

 

Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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