I FORGET THE USER NAME...and PASSWORD, How Do I RESET !!! pls help.

[CostynDek]

[KrazyToad]

@CostynDek

Please restore the wireless settings back to defaults and let me know if the issue persists

Press the Wireless button and the Cancel button at the same time for 5 seconds and this should reset the network settings

Next use Printer Software to connect the printer back online and then try accessing the EWS Page again

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[CostynDek]

It's Not working.

When I put the ip of my printer it's show me to introduction the user and password. 

[CostynDek]

It's not working. 

[KrazyToad]

@CostynDek

Since this printer model doesn't have Semi Full Reset, I would request you to contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[CostynDek]

i contacted the suport of hp in my country Romania , but the operator dosen't know how to help me whit the problem.

He told me to go with the Printer to the service, maybe over there i get help.

[sandytechy20 · Accepted solution]

@CostynDek

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[CostynDek]

Thank you very much for suport. 

I replace my printer on the shop where I buy it. 

Done. No problems. 

It's all good. 

[AlexSoMe]

You are very welcome! Please reach out to us if you require future support. 

Best, 

AlexSoMe
I am an HP Employee