cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
New member
3 2 0 0
Message 1 of 5
170
Flag Post

Solved!

I want to change my web server password (EWS), How can I do that?

HP Recommended
HP Deskjet 3638
Microsoft Windows 10 (64-bit)

good greeting,

I want to change my web server password (EWS), How can I do that?

I forgot your admin username and password in the HP 3638 printer and I can't connect to Wi-Fi via the printer.

This is my second day after buying the printer, and I don't know how to solve this problem.

I think the only solution to the problem is to reset it but I don't know exactly how it is possible, I tried it after I forgot the password and username but it never solved the problem but disconnected the Internet as well and now I have two problems

And thank you.

4 REPLIES 4
Highlighted
HP Support Agent
HP Support Agent
31,166 31,116 2,597 3,901
Message 2 of 5
Flag Post
HP Recommended

@Nazir-Amr If you've already reset the network to defaults and yet the issue persists, I'm afraid that's the only way to reset the EWS for your printer, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Thank you for the detailed answer,
I want to tell you that my device is out of warranty.

And thank you again for your efforts to solve my problem.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
31,166 31,116 2,597 3,901
Message 4 of 5
Flag Post
HP Recommended

@Nazir-Amr I'm glad I could be of assistance, that said, If you have an HP authorized service center near by, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region: Click here

 

Take care and good luck, ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Unfortunately, the service centers are very far away.

I hope there's another solution.

And thank you for your understanding.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation