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I used to be able to print with my IPAD on the wireless HP 6500 . Printer works and indicates  wireless is on.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The router looks like a good router and the printer certainly supports Airprint.

 

Since it worked before, let's try to rebuild the network connection between the iPad and the printer.

 

1.  Disconnect the power from the printer.

 

2.  Power off the iPad completely.

 

3.  Disconnect the power from the router for 1 minute.

 

4.  Reconnect the power to the router and wait for the lights to return to normal.

 

5.  Power on the printer and wait for it to power on completely and connect to the network.

 

6.  Power on the iPad.

 

7.  Try to print again.

 

While the steps may have been tried in a different order, this process works in most cases where Airprint was working and now it is not.

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View solution in original post

8 REPLIES 8
HP Recommended

What errors do you receive when trying to print from the iPad?

 

At what point of the process does the error happen?  For example, you receive "no printers found" when selecting print.  Print is selected and the printer is listed, but nothing happens when you press print.

 

What brand and model is the router?

 

 

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HP Recommended

the message I receive when asked to select a printer is " no air print printer detected" 

where do I see what kind of router i have?

 

no changes were made to the configuration of the router nor my Ipad

 

HP Recommended

The brand and model should be on the router.  Most routers will display their branding prominently, but the model is usually on a sticker somewhere on the router.

 

 

Also, is this the Officjet 6500 e709 series printer or the Officejet 6500A e710 series printer?  This can be found on a label on the side, back, or bottom of the printer.

 

.

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HP Recommended

To answer your question:

the model of the printer is 6500APlus  E710 series

 

the router is CISCO Linksys E 1200

HP Recommended

The router looks like a good router and the printer certainly supports Airprint.

 

Since it worked before, let's try to rebuild the network connection between the iPad and the printer.

 

1.  Disconnect the power from the printer.

 

2.  Power off the iPad completely.

 

3.  Disconnect the power from the router for 1 minute.

 

4.  Reconnect the power to the router and wait for the lights to return to normal.

 

5.  Power on the printer and wait for it to power on completely and connect to the network.

 

6.  Power on the iPad.

 

7.  Try to print again.

 

While the steps may have been tried in a different order, this process works in most cases where Airprint was working and now it is not.

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↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓
HP Recommended
I tried the solution but i still cant detect the printer by ipad or iphone
HP Recommended
I have tried what has been suggested with no result, and still getting the same message.
HP Recommended

Mine is a 3050 series wireless printer that used to connect to Ipad, but now is not detected by Ipad or Iphone.  It works fine wirelessly from my desktop computer.  I have tried the suggested steps with no improvement.

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