-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Ink not aligning for smaller text
Create an account on the HP Community to personalize your profile and ask a question
09-24-2020 08:33 AM
Yes! The ebay ink I ordered from ebay got lost in the mail for like a week 🙄so I just finally got around to testing it this morning and it worked! The ink I ordered from ebay says it expires in Jan 2019. I printed a "best quality" print on normal printing paper and everything aligns again. Thank you so much for the tip! Now how do I get my refund from HP and Staples for this ink thats been manufactured wrong.... 🤔🤔
09-24-2020 08:36 AM
@Kumar0307 the problem is the ink itself! It is manufactured wrong. Old expired ink works, but newly manufactured ink does not. I want a refund. Ugh this HP problem caused me so much stress, time, and money.
09-24-2020 04:06 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Sandytechy20
I am an HP Employee
09-26-2020 03:30 AM - edited 09-26-2020 03:31 AM
Hi @Sandytechy20, I'm having a shadow print issue as reported in https://h30434.www3.hp.com/t5/Inkjet-Printing/Shadow-printing/m-p/7789538/highlight/false#M891402
The issue started with a new black cartridge, produiced in malaysis and exp date Feb 2022, that fits the post from @Lynn01 and solution from @Jdre1
I'm wondering if the "appropriate team" in HP has worked out a solution for this issue, that appears to involve quite a large amount od customers since few months.
Hope to read soon from you.
09-28-2020 11:42 PM
@Lynn01 "Now how do I get my refund from HP and Staples for this ink thats been manufactured wrong.... 🤔🤔""
Staples refunded my ink, after they sent we replacements for my 901 and 60 that I did not open,decided will be defective (from Malaysia exp 2022.) I have to also send back the bad ink..Go to the Chat at Staples. If you purchased from HP try myhpsales@hp.com.
09-29-2020 12:49 AM
@AndreaFav: I wonder too. I am sending my Malaysia ink back to Staples and I hope Staples has enough returns to contact HP. They sell a few inks...There is a difference in the ink nozzles position, I have photos to post here later.
09-29-2020 05:42 AM
@Jdre1 Yesterday I was able to return my bad staples ink to the store (I bought it from store) even though it had been opened. They gave me a refund no problem. I'm still trying to get HP themselves though to refund me for the ink I bought from the HP website back in April, which I didn't test till a few weeks ago and started this whole thread. They say they won't refund me because I ordered it more than 30 days ago, but the ink still has a warranty and is defective itself so I don't think this is very fair. People buy ink before they actually need it all the time. A replacement is not helpful because I assume it would have the same issue and I now have the working old ink anyways.
09-29-2020 06:47 AM
I just confirmed with HP (since there was no simple refund option) they will send me a new cartridge, charge me initially, but then refund the amount. I do not have to return the defective cartridge. I guess I'll have to test if this one works within the 30 days.
10-24-2020 08:28 AM
After waiting over two weeks for the replacement cartridge to arrive, it also didn't work as it was a Malaysia June 2022 cartridge. When I called back this one didn't work, I was finally able to get a refund for my original cartridge, they did not ask me to mail it back.
Didn't find what you were looking for? Ask the community