MISSING OR FAILED PRINTHEAD

[AdonisH]

HELLO.

I WOULD LIKE AN ADVICE PLEASE. ALL OF A SUDDEN, PRINTER STOPPED WORKING(IT WOULDN'T COPY), AND SHOWED ME THE FOLLOWING ERROR: (the print head appears to be missing, not detected, or incorrectly installed), other functions(fax, scan) works fine, just it wont copy/print due to the above error. 

STEPS I TOOK SO FAR, WITH NO RESULT: Switched it off and removed power cord for 1 minute and then back on, a couple of times. Removed carefully print head and inks and reinstalled.

Error code is: 0xc19a0003

[Jeet_singh]

Hi @AdonisH,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! 

As I understand you are having getting an error message on your HP OfficeJet Printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

How is the printer connected? USB/Wireless

Have you tried to update the firmware?

In the meantime, let's try these steps listed below

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Please follow all the steps suggested in the support document for - HP Officejet 8600 Printers - 'Ink System Failure' Error

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update for your printer: http://ftp.hp.com/pub/softlib/software13/printers/OJP8610_R1640B_updated.exe

If you have followed the steps suggested and still having the issue. I would suggest the next step would be to perform an advanced reset on the printer. Please follow the steps and still if you are having the issue. I would personally suggest you contact our HP phone support for a possible hardware failure.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[AdonisH]

Hi,

i have tried the above steps, from private message,, but the error keeps showing... the problem started a few days after i replaced the 2 of the coloured inks. i checked from hp site if they where genuine and they were..

Thank you. 

[Jeet_singh · Accepted solution]

Hi @AdonisH,

Appreciate the efforts,

As I understand you have tried to follow the steps suggested and unfortunately, none of the steps suggested helped to fix the issue. I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[AdonisH]

HI AGAIN,

AND THANKS FOR YOUR TIME/HELP.

I CONTACTED HP CALL CENTRE, FIRST SPOKE WITH TECHNICAL DEPARTMENT, AND THE CONCLUSION WAS THAT NOTHING I CAN DO, I SHOULD EITHER GET A NEW PRINTHEAD OR GET A NEW PRINTER. WHICH OF COURSE ITS BETTER FOR ME TO GET A NEW PRINTER. THEN SPOKE WITH SALES DEPARTMENT AND TOLD ME THE OPTIONS I HAVE, GUYS I SPOKE WITH, WERE HELPFULL ON THE EXPLANATION, BUT I AM NOT HAPPY ABOUT IT, THAT I NEED A NEW PRINTER AFTER 1 YEAR AND FEW MONTHS OF USE.. ALSO NOT HAPPY THAT I DONT GET ANY BETTER PRICE/DISCOUNT IF I WILL BUY A NEW PRINTER...

YOU WERE QUITE HELPFULL, THANKS AGAIN,  I WILL SELECT THE BUTTON AS ITS A SOLUTION, ALTHOUGH I AM NOT HAPPY WITH THE SOLUTION, BUT ITS THE ONLY SOLUTION...

[Jeet_singh]

Hi @AdonisH,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.

You should be contacted within 4 business days (Excluding Holidays & Weekends).

Response times may vary by region.

Please send a Private Message, if you aren’t contacted within 4-5 business days.

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Regards,

[Domisan]

Hi Everyone,

I have the exact same problem as Adonis. Same error messages and proceeded with identical troubleshooting protocols which regrettably did not yield any positive results other than tech support suggesting the purchase of a new printer.

Not a very satisfactory answer since this printer is only a year and a few months.

Note this is the second printer in this class that fails, in about the same amount of time. Same troubleshooting protocols, same outcome, same suggestion to purchase a new printer, again.

Is that a rather common lifespan to be expected for those printheads to fail? God knows the ink is expensive enough already without having the printer(s) petering out so soon in their life cycle.

Also, not unlike Adonis, I do feel that some reasonable incentive for long term HP users, especially those who have encountered subsequent and identical failures on relatively new machines. 

Please, let me know your thoughts.

Thank you,

Dominisan

[Rainbow23]

Hi @Domisan,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum

[Domisan]

Thank you for your reply Rainbow23. 

I look forward to hearing from your HP team in this regards!

Best,

Domisan

[lynnebo99]

Has anyone got any real answers about the printhead or has everyone had to buy a new one. I have also read replacing the printhead does not always work. ANY information is appreciated.