My 9 yr old HP Officejet Pro 8600 printer showing printer failure problem w printer or ink system

[Tech_Novice]

@ GriffinM - I had the same results, except I replaced the depleted black ink cartridge with a brand new HP cartridge.  I even returned the ink and bought a different new cartridge......same Printer Failure message.  The only difference I see, is the number on the front of the cartridge is slightly different.  The old cartridge says CN045A, while both of the new ones I bought say CN045AN.  However, the HP website says that CN045AN is supposed to work.

[StephenVerte]

I had the same problem with my 10 year old HP Officejet Pro 8600 Plus. The yellow cartridge became depleted; I replaced  it with a new one and the "printer error" message appeared and then the printer stopped working. I replaced the yellow again ... but to no avail. I looked on YouTube for help and tried the aluminium foil fix (didn't work - don't bother). Then I ordered a printhead cleaning kit but that made things worse.

So I bought a new original HP CR324A Printhead for £130 (which includes a "starter" ink kit) and my cherished 8600 is now working again perfectly.  Maybe it would have made better economic sense to have junked the 8600 and buy a new printer but this is such a solid capable workhorse that I was loathe to replace it.

[247cookie]

Where did you purchase the new printhead from please?

[StephenVerte]

Hi

I bought the printhead from Cartridge People for £140 (delivery included).

Very good customer service and I received it the next day

https://www.cartridgepeople.com/Print-Head/HP-CR324A-Original-41884.html

S.

[247cookie]

Many thanks. I've ordered one so I hope it does the job - fingers crossed 🤞 

[MNSAILORMIKE]

Same issue here. I'm out $150 in new, genuine HP 950/951 ink cartridges. The old (depleted) cartridges are recognized. The new ones are not. 

[MNSAILORMIKE]

In addition to Cyan, I'm also having the same problem with the K (black) cartridge. 

[MNSAILORMIKE]

I have an old, depleted Cyan cartridge that consistently works, while the new C cartridge (HP brand purchased from Staples) will not. The old cartridge (originally installed in May 2024) has the CN046AN part number. 

[StephenVerte]

Good luck!

Let us know how you get on and if it solves the problem.

[247cookie]

Hi all,

I received a new printhead and ink package yesterday from Cartridgesave. £140.42

Installed and cleaned it.

All working beautifully 😍