OfficeJet Pro 6978 won't print color with new HP ink

[654654645654]

Mine still prints black. 😞

[Kumar0307]

@654654645654, Welcome to the HP Support Community!

Have you tried the troubleshooting steps mentioned in my previous post?

Can you make color copies on the printer?

Which operating system is installed on your PC?

Keep me posted for further assistance.

[654654645654]

Did all troubleshooting steps mentioned in previous posts and still no color ink! What else can I do?

[asmita6658]

Appreciate you trying the steps @Mike541

 I'd suggest you Contact HP in your region regarding this issue. 

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hosman1]

I'm having the same problem. This printer used to print perfectly in color. Then one day it stopped. I have just purchased new certified HP color ink cartridges, have followed all instructions by the HP employees on this page, and it is still only printing in black and white. In addition to wasting money on color cartridges, and wasting time on trying to figure out some inexplicable mystery of why this machine is no longer working in a very specific way, it is tremendously frustrating to just be told: Contact HP. 

You have to be kidding. 

When I fill out your survey, I get this: we value your comments. HP is continually striving to improve your support experience.

This is patently not true.

[Gene_11]

Same Scenario

As Hosman 1. Replaced cartridges with HP color ink cartridges. Office Depo indicates the cartridges are HP products. Will not show as full. I've removed and re-installed software. cleaned printer heads multiple times and still no color will print. It's apparent that HP has issues with their printers as multiple persons I've spoken to and consulted with have the same issues. HP must have invested in a tree ranch, I've spent a ton on paper. Poor quality printer and customer service is non-existent.    

[ladyphay]

so what would make the printer stop printing color? it registers that the ink is full but isn't communicating to print color.

[sandytechy20]

@ladyphay

Welcome to HP support community.

Which operating system is installed on the computer to which this printer is connected?

Did you make a copy and check if that prints in color?

Reply with the requested information for more assistance.

Cheers.

[KarenV2]

I have a 6978 that I have run all the diagnostics, updated driver and still can not print in color from the net.  I can copy in color and the Print quality sheet is perfect in color..  What can I do now???

[sandytechy20 · Accepted solution]

@KarenV2

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.