Officejet Pro X476dw will Not Stay Connected!

[Cowgirli]

I have been battling with my printer to stay connected via the wireless connection.  I recently thought it may be the firewall, and had my administrator disable the firewall (which did not help).  I have multiple devices working on my wireless network, and none of them (with the exeption of the HP printer) have any problem staying connected.

Here are the issues:

• When I am able to connect the printer via wireless at times it says connected but still will not print.
• Will connect and then randomly disconnects.  I then have to go back through the connection process.
• At times when connecting it does not recognize/"see" my router, which is 2-feet away.  I have powered off my entire system and restarted it and the printer still will not recognize the network.

I have done the following, with no releif:

• Shut down my entire system (computer, modem, printer and router) and restarted.
• Uninstalled and reinstalled the printer.
• Reset the printer to the factory settings (in an effort to start over).
• Cycled off and restarted my router.
• Confimred my router had the most recent Firmware.
• Ran every diagnostic available via HP and all it tells me is that it is not connected (duh!)

My hardware is as follows:

HP Probook 4540s, running Windows 10 (64)

Officejet Pro X476dw

Asus AC3100, RT-AC88U Router

Please respond with any ideas/suggestions.  I really love this printer for my small business when it is working, but at this point if I can't get this resolved it is going to Goodwill as I can't spend anymore time trying to get it up and running.

Thank you for your time and assistance!

[8lives]

Hi, since the printer is so close to your router just connect a RJ45 cable between the two.

[Cowgirli]

Thank you for your quick response!  

That does make total sense, but what if I want to print from my iPad?  Or what if my husband wants to print a color document from his PC?  Connecting via LAN will help me when I am on my PC in my office, but the lack of wireless connectivity in general will not work.  

I guess I should have stated this earlier.  Sorry!  But thank you again for your response.  

If you have any other ideas please let me know!

[8lives]

Connecting the printer directly to the router will still allow everybody to print to it over WiFi.

[Cowgirli]

That is true IF the printer would connect and remain connected t the wifi.  But since that is the issue nobody is able to access the printer via a wifi connection.

[sabretooth04]

You don't understand. Connect the printer to your router via LAN cable. It is now wireless still with your router. Follow the instructions in your User Guide. Everything will work.

[Cowgirli · Accepted solution]

Thank you for the clarification!  I will take a look and respond back!