cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DavidBorrink
Level 1
4 2 1 0
Message 1 of 3
372
Flag Post

Solved!

Old print job keeps showing up and clogging printing queue

HP Recommended
OfficeJet Pro 8600
Microsoft Windows 10 (32-bit)

We have an old print job that keeps trying to print out of our OfficeJet 8600. It stops us from printing new jobs unless we cancel it at the printer and reboot the printer. We have followed directions to check and clear the print spooler on Windows 10, and there is nothing in there.

 

Our print spoolers are clearly empty but this file keeps showing up. It's slow when it prints. 11 blank pages followed by 11 pages of text.

 

Would there be a stuck print file inside the printer? If so, how do we clear that? I don't see a control panel on the printer screen for checking if there is a means to reset the printer. I don't want to clear to factory resets if I don't have to but is there a reset for internal memory?

2 REPLIES 2
8lives
Level 14
12,684 12,678 865 1,539
Message 2 of 3
Flag Post
HP Recommended

Give the HP print & scan doctor program a try. (link)

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
0 Kudos
DavidBorrink
Author
Level 1
4 2 1 0
Message 3 of 3
Flag Post
HP Recommended

We figured it out. It was the ePrint and Jet Advantage spooler trying to send old jobs. We'll delete that and move on.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation