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‎04-06-2020 12:23 PM

HP Recommended
Product: HP Office Jet Pro 9015
Operating System: Microsoft Windows XP

I have a 2008 Dell laptop with Windows XP.  We just purchased an HP Office Jet Pro printer and it is now installed and I have connected it to our internet (using my cell phone).  Everything works great from that end.  However, when I tried to connect the printer to my laptop, i received the message from the HP site stating, "We don’t support this operating system."

I have tried to install it with a USB cable and the "Printer Wizard" has been searching for a few hours now to find the printer to install it.  This leads me to believe that I can't do it.  I have done a bit of searching for my OS and I have not founding anything to tell me whether it will work or not.  

If anyone has any information, one way or the other, I would greatly appreciate it.  Thank you, in advance, for your time and support!!

(Yes, I do know that I need a newer computer. For now, this is what I have to work with.  Thanks!)

1 person had the same question
2 REPLIES 2

‎04-06-2020 01:20 PM

HP Recommended

Hi @vcschef ,

 

Welcome to the HP Support-Community.

 

Unfortunately, it is not possible to connect your new OfficeJet Pro to your computer if you use Windows XP. ☹️

 

See also the minimum system requirements:

 

"Windows 10,8, 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 2 GB available hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Internet Explorer"

 

(https://support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/...

 

Best,

Nils_K


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‎04-09-2020 06:44 AM

HP Recommended

Thank you very much!!

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