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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-08-2017 11:35 AM

HP Recommended

@ballenjr,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are getting cartridge empty error message even after replacing the cartridges for your HP Photosmart C6200 All-in-One Printers.

 

This issue could occur if the electrical contacts on the printer or the cartridge are not clean.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link:  An 'Ink Cartridge(s) Empty' Message Displays on the Product

 

Also, let us know the operating system installed on the computer from the link: Windows Operating System or Mac Operating System 

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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‎03-10-2017 12:27 PM

HP Recommended

Printer does not shut down properly

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‎03-10-2017 06:22 PM

HP Recommended

@karl1940,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

 

I understand that your HP printer does not shut down properly.

 

In order to assist you better, please let us know the model number of the unit and the operating system installed on the computer from the links below: 

 

1. Finding Your HP Product Model Number

 

2. Windows Operating System or Mac Operating System 

 

In the meantime, you may try the following steps to reset the printer:

 

1.Turn the printer on, if it is not already on.
2.Wait until the printer is idle and silent before you continue.
3.With the printer turned on, disconnect the power cord from the rear of the printer.
4.Unplug the power cord from the wall outlet.
5.Wait at least 60 seconds.
6.Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7.Reconnect the power cord to the rear of the printer.
8.Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

You have a good day ahead.

Rainbow23 - HP Support.
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‎03-10-2017 06:48 PM

HP Recommended

officejet Pro 6830

Windows 7

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‎03-10-2017 06:57 PM

HP Recommended

@karl1940,

Thank you for your reply, I'll be more than glad to help you.

 

This issue could occur if the printer settings are not correct of the firmware is not updated.

 

Please follow the link: http://hp.care/2mc9bNK

 

You may also update the firmware from the link: Firmware Update

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23 - HP Support.
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‎03-11-2017 11:37 AM

HP Recommended

recommended solution worked

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‎03-11-2017 11:45 AM - edited ‎03-11-2017 11:46 AM

HP Recommended

 

@karl1940,

I am happy to know that the issue has resolved.

 

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

 

Please click on Accept Solution to help others with similar issues. If you appreciate my assistance, please click on the thumbs up icon. Both icons are below this post.


It was a pleasure assisting you. You have a good day ahead.

Rainbow23 - HP Support.
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‎03-15-2017 01:24 PM

HP Recommended

Recently my HP Photo Smart c310 began refusing to pull paper from the Main tray.  After doing all sorts of things, it began pulling from the main tray, but now it only prints out blank sheets quickly with a feww interspersed with whole page of gibberish.  I have tried reinstalling, with no solution.  A test page is printed perfectly.

 

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‎03-15-2017 02:44 PM

HP Recommended

 

@Abayne,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP Photosmart C3100 All-in-One Printer prints gibberish and blank pages. I also see that you have already reinstalled the drivers.

 

This issue could occur if the drivers are not configured properly.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Continuous Pages of Strange or Garbled Characters Print in Windows

 

Let me know how this works.

 

Also, let us know the operating system installed on the computer from the links below: 

 

1. Click Here to Find Windows Operating System installed

 

2. Click Here to Find the Mac Operating System installed

 

You have a good day ahead.
 

Rainbow23 - HP Support.
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‎03-15-2017 03:54 PM

HP Recommended

I AM UNABLE TO INSTALL THE CARTRIDGES ... I HAVE THE HP Photosmart C4180 All-in-One Printer - Scanner- Copier

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