Print head error on 8710

[floorgryl]

I keep getting print head error message;  stating either missing, not detected and /or installed incorrectly

error code 0xc19a0032...... and also  a ink cartridge error !! ??  

I've had this printer for 2 years.  this just started within a week ago .  I've done ALL the procedures to rectify these  problems / issues as instructed -   Nothing seems to be rectifing this ...

when it prints - it makes a loud clanking / thud  noise - . and stops printing

This is the 2nd HP printer I had  and  will need to replace because of these issues.   lately HP has been nothing but headaches with these models.. its a shame - I've always like HP 

Im shopping around - but Im concerned on buying another HP

Any one have resolutions ??  

[Jeet_singh]

@floorgryl,

Thank you for posting your query on HP Community,

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

Let's try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

You can also update the Firmware, you can directly update the printer firmware from the printer control panel or download the software from our HP support website, 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.  You might need a Windows PC to run the firmware.

For more details on how to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Next thing, I would suggest here is to follow the steps suggested in the support document for - HP OfficeJet 7740, 8210, 8700 Printers - 'Printhead Problem' Error  (This document also has steps for updating the printer).

Alternatively, you can also follow the steps from this link: HP Printers - Resolving Printhead Problems and Ink System Failure 

If you have tried the steps suggested and still having this issue, this looks like a possible hardware failure. However, there is no harm in trying to perform an advanced reset on the printer. 

Doing this will set the printer back to the factory settings. 

I am going to send you a private message with the instructions on how to perform an advanced reset. Now these steps are specific to your printer only. 

Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[floorgryl]

Thank you for the response -  I have tried all that you suggested.   It still makes the noise , the print quality is blurred, I have to keep shutting down , unplug - do the steps   in order to be able to print a few pages.  I am in the process of buying another printer

[Jeet_singh]

@floorgryl,

I understand you are having grinding noise while printing from your HP OfficeJet printer. I would need to know whether the printer can make a "Photocopy" or not.

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the copy also fails to feed the paper while making a loud noise, then I’d suggest you clean the paper pick rollers and the paper path to try and fix the issue.

If the copy also fails to feed the paper while making a loud noise, then I’d suggest you clean the paper pick rollers and the paper path to try and fix the issue.

Go to  HP OfficeJet Pro 8700 Printers - Paper Jam Error  and follow the steps listed here. Follow all the steps to completely resolve the issue.

I'd also suggest you update the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware 

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂