Brand new ink cartridge, will not print black, prints a light gray but no black, I cleaned the printer head with alc and now it works even worse, not even printing the light gray. When I print a test page it prints the black words "Test page" and all the info but where black inc should be it is blank, I don't understand how gray works and black doesnt
On the printer, touch Settings, touch Tools, and then touch Estimated Ink Levels. Replace any low/empty ink cartridges.
Clean the printhead
Touch Settings, touch Tools, and then touch Clean Printhead. If print quality is unacceptable on the page that prints, touch Clean Again to perform a second cleaning, and then continue to the next step.
Run a Print Quality Diagnostic report
On the printer, touch Settings, touch Tools, and then touch Print Quality Report.
Check for black.
If the issue persists, perform step 3 from this document.
Hope this helps! Keep me posted.
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KUMAR0307 I am an HP Employee
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