Printer cutting off text horizontally

[SSCata]

I have recently replaced the ink cartridge in this printer and upon printing, I get these problems. Horizontal cutoffs across the page, like it's skipping over parts of the page while printing. Attached you can see the alignment page, quality report, status report, and (I think) the printhead cleaner report. I have manually obscured the personal information. I did also manually clean the copper connecting points and the same problem persisted. I am hesitant to insert another ink cartridge without ruling out other problems because I only have one cartridge left.

These problems are occuring on copied pages, haven't used the Windows system dialog to print anything with this printer (only copy and scan).

Alignment Page Print Quality Printer Status Printhead Cleaner (I think)

[Jeet_singh · Accepted solution]

Hi @SSCata,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand you are having print quality issues on your HP Envy printer. I'll be really glad to help you with this,

Kudos to you for trying to figure out what needs to be done before posting your question in the HP forums?  You could actually try a few steps to see if this resolves the issue.

To provide you with an accurate solution, I'll need a few more details:

Did you make any changes to the printer before the issue started?

Are you using genuine HP cartridges?

Was the alignment successful when you tried?

Since you have already tried to perform the steps suggested in the support document for Fixing print quality issues as well as making a photocopy and the issue still persists, I would personally suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[SSCata]

Did you make any changes to the printer before the issue started?
Are you using genuine HP cartridges?

A new, genuine HP cartridge was inserted into the proper location as normal. 

Was the alignment successful when you tried?

Honestly, alignment has always failed when we've tried to do it, but the pages have always printed properly with default settings so it's never been a problem. So, the alignment did fail, but that's ordinary.

In the meantime, I'll try the call option.

I restarted the printer to get some of the relevant information to make the call, and reprinted both the quality and status reports... and they both printed properly. I wish I could say what fixed the problem because to me it looks like it fixed itself overnight. When I was trying to fix this problem yesterday, I had restarted the printer several times to no avail, so I don't think that's solely the reason why it works now.

But it does, so that's that.

[Jeet_singh]

Hi @SSCata,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

Regards,