cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Level 1
9 7 0 0
Message 1 of 4
143
Flag Post

Solved!

Printer must be unplugged and replugged in to print every time

HP Recommended
Envy 4500 All in One
Microsoft Windows 10 (64-bit)

My Envy 4500 all in one inkjet needed a new black cartridge. ( I use only one cartridge mode--no color)

I ordered the replacement from HP, got it in two days, replaced it. I have replaced cartridges many times. When I went to print, it gave me a pop up saying cartridge was depleted. It wasn't. I tried another new cartridge, since I had two. Same thing.

Checked all settings, reinstalled software, same error.  Put in a color cartridge as well, just in case, no change.

Unplugged and plugged back in ten minutes later--it printed the document that was in queue.

Now, whenever I want to print something, I have to send it to the printer, then get the error message about the cartridge, then plug the printer in, and then it will print that one time, whatever is in the queue. If I then try to send something else to the printer, it will give me the error message again. This happens whether on wireless or USB.

So now, I just unplug the printer when I'm done printing and leave it unplugged. If I need to print I follow the above procedure, but this shouldn't be necessary and it's so inconvenient.

I haven't seen anyone with the exact same issue. Any idea? The printer is out of warranty. (of course!).

I want to mention just in case, I've always ordered ink from 4 inkjets, and I've never had an issue with the printer recognizing them, even though they are not HP. This time I figured I'd try genuine HP cartridges. 

Thanks for any light anyone can shed on this.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
7,145 7,111 458 506
Message 2 of 4
Flag Post
HP Recommended

Hi @LIRN,

 

I'd like to assist.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Clean the ink cartridges

If you found defects on the Print Quality Diagnostic Report, run an automatic tool to clean the ink cartridges.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

  1. Load letter or A4, unused, plain white paper into the paper tray.

  2. On the printer control panel, press the Down Arrow  to select Tools, and then press OK.

  3. Press the Down Arrow  to select Clean Printhead, and then press OK. The printer cleans the printhead, and then prints a printhead test page.

    Image: Example of the printhead test page without defects

  4. Review the print quality on the printhead test page.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
Highlighted
Author
Level 1
9 7 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks. I had done everything here already except apparently there was a firmware upgrade (2025) in mid July that must not have been installed. That seems to have fixed the issue.

Thank you very much!  I've now set my HP software to automatically install updates.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
7,145 7,111 458 506
Message 4 of 4
Flag Post
HP Recommended

You're welcome ) 

 

I am glad the issue is resolved.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation