Printer problem

[jps5]

The printer has stopped printing in black ink Tried cleaning printhead numerous times. Could not do alignment. Changed print cartridge. Also didn't help. The Printer is a HP inkjet Pro 6878.

[A4Apollo]

Hi! @jps5, 

Are you using an HP genuine ink cartridge?

Have you tried checking with a different ink cartridge?

Replace any empty, low or faulty ink cartridges on the printer. Also, try cleaning the ink cartridge contacts and check if it helps.

Print a Print Quality Diagnostic Page, and then evaluate the results.

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Reports or Tools menu.

4. Touch Print Quality Report.

   A Print Quality Diagnostic Page prints.

   

Refer this article to know more information about colour or black ink not printing issues. Click Here

Let me know if this helps!

Have a beautiful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[jps5]

I tried all that. Nothing works. I believe I will need a new printer.

[A4Apollo]

Hi! @jps5,

Thanks for the update.

If you have tried all the steps suggested, it certainly sounds like a hardware issue with the printer.

Please contact support for the service options.

Contact HP support using this link. Click Here

Take Care!