Printer reboot with blinking display once get IP from network

[cdnkuwait]

Hi Guys,

recentely we are facing the below issue with 2 printers.

officejet7612 & officejet8700

The moment the printers get IP address(DHCP) from the network, the display start to blink and the printer reboot continously. The same goes if its connected to wireless network as well.

i have connected the printer to different ports, different switches, restarted the switches etc...

at the same time it works fine if i connect to my mobile hotspot. so im sure the issue is in the network..however im not able to pin point it.

if any one has any suggestionn it would be helpful.

we have xerox/ laserjet HPs in our environemt, which all working fine.

Thanks

[A4Apollo]

Hi! @cdnkuwait, Thanks for stopping by the HP Support Forums!

I understand your printer reboots and the display keeps blinking when it is connected to the network.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you replaced the router recently?

Are there any interferences between the printer and the router?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

If you have a dual-band router, make sure it is set to the 2.4 GHz band. If your router is set to the 5 GHz band, the printer cannot connect to the network.

Try updating the printer firmware on both the printers and check if it helps.

Update the printer firmware for HP Officejet 7612 using this link. Click Here

Update the printer firmware for HP Officejet 8710 using this link. Click Here

Also, Try assigning a manual IP to your printer and check if it helps.

•                     Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•                     Type the IP address on your web browser to obtain the printer EWS page on your computer.
•                     Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•                     Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

•                     Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
•                     Restart the printer and then router once done. 

Refer this article to further troubleshoot printer offline issues. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[cdnkuwait]

Thanks for the promt reply,

however the problem still exist...

we are big prganisation, so we have lots of switches firewalls routers etc... i have rebooted switches, take it to the different floor, put manual IPs etc....but without any luck 😞

[cdnkuwait]

i Have found a solution for one of the printer

HP Color LaserJet MFP M277dw

Disabled WS-Discovery from the Networking-->Configuration-->Advance.

after that the printer did not reboot even after getting the IP from the network.

need to check the other 2 officejet and come back here again to you all..

thanks 🙂

[A4Apollo]

@cdnkuwait, thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

I'm glad to know you were able to figure out the issue by yourself, kudos to you on that.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂
 

[cdnkuwait]

Hi,

even though i fixed the issue of MFP printer, im not able to fix the officejet7612, Officejet doesnt have those option to uncheck. i cant even see WS-Discovery or not even that advance configuration page like MFP printer.

any suggestions?

[A4Apollo]

@cdnkuwait, Thanks for your quick response and time again.

I appreciate your efforts for writing back to us.

As you need to know how to disable the WS-Discovery on your printer.

Try the steps recommended below and change the settings.

Settings can be configured via the printer's Embedded Web Server (EWS). To access the EWS, type the printer’s IP address exactly as it appears on the Configuration Page in the browser url field (e.g. 12.34.567.89) and press Enter.

Refer this article to know more information about changing the security settings on the printer. Click Here

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!