Printing Status is Deleting before it is printed, Spooling status is Deleting

[Rogers123]

Hello,

I have encountered problem with my HP DEskjet 1112 printer.  Every time I click Print, the Spooling status is Deleting before it is printed.  I am using Dell Inspiron laptop. I am using this HP printer for 6 months and I don't have problem. Just recently, when i tried to print something.  I wondered why my HP printer is not responding. I checked the Printing Status - I found out that the statu is DELETING before it is printed.

So I tried my other laptop (HP laptop) to print using the same printer HP deskjet 1112, and I did not encounter problem, its get printed.

I perfomed uninstalling/re-installing the driver, updates software, and I called HP support I paid for 19.99+tax and they were not able to fix the problem. I was told to call DELL customer service to fix the problem because it seems the problem is NOT on the HP Printer but on the Operating System.

It was frustrated actually with HP Indian speaking customer service, I felt like robbing on you though its small amount.  I hope somes expert in this community could help me to solve this problem. Thank you in advance for your great help.

[The_Fossette]

@Rogers123,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues printing from your Dell laptop.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the below steps to fix this issue.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

If the issue persists, I recommend you create a new user account on the computer and install the printer and check if helps.

Follow the steps in the below article to create a new user account.

https://support.microsoft.com/en-in/help/4026923/windows-create-a-local-user-or-administrator-accoun...

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[Rogers123]

@The_Fossette

Hi, Thank you for your reply.

I did all the steps that you suggested 1-15, but still the problem exists.

I am using this HP Deskjet 1112 for 1 year.  After my warranty expired I encountered this problem,  I don't have problem  printing before.

I remembered Windows 10 updated my Dell Laptop computer OS 3 weeks ago. I don't know if that causes the problem.

But why my HP Laptop having Windows 10  has no problem printing with HP Deskjet 1112.   Only my Dell laptop has problem, couldnt print, get DELETED before it is printed.

Thank you in advance for your help.

[The_Fossette]

@Rogers123,

Thank you for the information.

Did you try creating a new user account and checked whether the printer works on the new user account?

Please follow the steps in the link provided in my previous post and check.

Let me know how it goes.

[Rogers123]

@The_Fossette

Thank you for responding again to my issue. Yes I did create a new  user and then install the printer.

The same issue the problem exists.

Thanks

[The_Fossette]

@Rogers123,

Thank you for the information.

I recommend you uninstall all the printers from your computer and follow the steps in the below article to install the basic Windows drivers and check.

https://hp.care/2igKeU1

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!