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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Susan113
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Message 1 of 4
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Flag Post

Printing but no ink or error message.

‎09-14-2020 11:09 AM

HP Recommended
Product: HP OfficeJet Pro 8030
Operating System: Microsoft Windows 10 (64-bit)

The paper runs through the printer, but no ink appears on the page.  I have cleaned the printer head, cleaned smear, and all cartridges are full.  Printer is only 2 weeks old and was printing fine a week ago.

(1)
Category:
3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post

‎09-16-2020 02:07 PM

HP Recommended

@Susan113, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black Ink Not Printing, Other Print Quality Issues, and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Susan113
Author
New member
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Message 3 of 4
Flag Post

‎09-16-2020 04:44 PM

HP Recommended

Thank you.  I have been on the phone with support for a few hours today and they are sending additional ink cartridges to determine if that is the issue.

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TEJ1602
HP Support Agent
HP Support Agent
15,250 15,228 1,197 1,196
Message 4 of 4
Flag Post

‎09-16-2020 05:36 PM

HP Recommended

@Susan113

 

That's great 🙂

 

Once you receive the ink, you can reach back to the support team for any assistance.

 

Thanks

TEJ1602
I am an HP Employee

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