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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Printing but no ink or error message.

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09-14-2020 11:09 AM
The paper runs through the printer, but no ink appears on the page. I have cleaned the printer head, cleaned smear, and all cartridges are full. Printer is only 2 weeks old and was printing fine a week ago.
09-16-2020 02:07 PM
@Susan113, Welcome to HP Support Community!
If you have already performed the steps from the document Black Ink Not Printing, Other Print Quality Issues, and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee