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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-14-2020 11:09 AM

HP Recommended
Product: HP OfficeJet Pro 8030
Operating System: Microsoft Windows 10 (64-bit)

The paper runs through the printer, but no ink appears on the page.  I have cleaned the printer head, cleaned smear, and all cartridges are full.  Printer is only 2 weeks old and was printing fine a week ago.

Category:
1 person had the same question
3 REPLIES 3

‎09-16-2020 02:07 PM

HP Recommended

@Susan113, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black Ink Not Printing, Other Print Quality Issues, and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎09-16-2020 04:44 PM

HP Recommended

Thank you.  I have been on the phone with support for a few hours today and they are sending additional ink cartridges to determine if that is the issue.

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‎09-16-2020 05:36 PM

HP Recommended

@Susan113

 

That's great 🙂

 

Once you receive the ink, you can reach back to the support team for any assistance.

 

Thanks

TEJ1602
I am an HP Employee

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