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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re MAC ALERT RE POTENTIAL MALWARE : HP PRINTER FILE: "MATTER...

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10-26-2020 05:06 AM
Hi everyone I was able to reinstall the software. I can print but the Matterhorn and Framework pop ups continue. Also I cannot uninstall. When I click on the option, it gives me an error message that some components are missing. Very frustrating. On the phone with Apple 3 hours....they were great but they insist this is an HP issue
10-26-2020 11:13 AM
Hi,
I have this problem and when trying to complete the suggested solution, the HP Uninstaller processing bar does not progress from "Removing files. Please wait..."
Not sure what to do here but it's becoming a bit frustrating.
Any help would be appreciated.
Thanks
10-28-2020 03:21 PM
Horrible, horrible. Just spent 2 hrs trying to sort this out. Why were we not warned about the update and problems that could arrive?
Anyway, went through your instructions and all went well until trying to uninstall my software through HP Easy Start.That did not work. So went to my applications and removed HP software that way. Then I was able to install the latest version. Thank you for your help.
PS. Printed a document and got the warning again. Maybe that will eventually go away.