paper jam

[cpokomo]

HP5610 paper jam cleared from the back door but error msg on screen will not clear.  I've tried all the basic trouble shooting suggestions.

[Betty0610]

@cpokomo

Welcome to the HP Support Community.

Clear a jam from the outside of the printer.

Clear a paper jam from an external input tray, output tray, or automatic document feeder (ADF).

1. Remove jammed paper from the following areas.

   • Input and output paper trays

     Look inside areas where the paper enters and exits the printer, and then remove any jammed paper.

     

   • ADF

     Open the ADF cover, and then remove any jammed paper.

     

2. Try to print. If the issue persists, continue to the next step.

Step 2: Clear a jam from the inside of the printer

Paper jams can occur inside the printer. Use a flashlight to check each area for torn paper or other debris.

1. Turn off the printer.

2. Disconnect the power cord and any other cable.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

3. Remove jammed paper from the following areas.

   • Ink or toner cartridge access area

     Open the access door, move the carriage if necessary, and then remove any jammed paper. On some Laserjet printers, you might need to remove the toner cartridge and/or imaging drum to access the paper jam.

     

   • Under the paper path cover

     If your printer has a paper path cover behind the carriage, remove the cover, and then remove any jammed paper.

     

   • Input tray

     Pull out the input tray, and then remove any jammed paper.

     

   • Bottom cleanout door

     If your printer has a bottom cleanout door, carefully lift the printer and look under it, and then remove any jammed paper from the bottom cleanout.

     

   • Rear access door

     Remove the paper path cover if necessary.

     

4. Replace any parts that were removed, and close any open doors.

5. Reconnect the power cord, and other cables that were disconnected.

6. Turn on the printer.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[cpokomo]

I believe this is a false paper jam. I’ve already pursued all of the obvious remedies. 

[Betty0610]

I recommend you to contact the HP Support Team as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!