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- HP Community
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- Printing Errors or Lights & Stuck Print Jobs
- Re: Restoring a black and white scan option over HP money ra...

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07-20-2020 11:18 AM - edited 07-20-2020 11:20 AM
HP have dropped the black and white scan option and now only offer grayscale or colour options. This is clearly to ensure users use more ink but causes users issues. Corrections in tippex for instance now stand out like a sore thumbnail on a grayscal gray background print even on white paper scans. On the former black and white scans correction were not carred into the scan file as an obvious white beacon.
A clear case of HP thinking profits, they love ink use and sales, over usability of their product. Restore black and white scan option!
Solved! Go to Solution.
Accepted Solutions
07-28-2020 12:42 AM
I've solved the issue by downloading a third party freeware scan programme that has the full complement of options; b&w, grayscale and colour scan. the software works well with the all in one HP printer.
07-22-2020 05:22 PM
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Sandytechy20
I am an HP Employee