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‎11-03-2020 09:49 AM

HP Recommended
Product: Lasterjet pro MFP m281FDW
Operating System: macOS 10.13 High Sierra

Hi, I'm getting a supply problem error message, and this just occurred after the HP update. How can I resolve it?

Category:
44 people had the same question
38 REPLIES 38

‎11-03-2020 06:26 PM

HP Recommended

Having the same issue. I have unplugged the printer and removed and reinstalled the toner cartridges. 

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‎11-04-2020 08:30 AM

HP Recommended

I am also having this issue.  Similarly, I have unplugged the printer and removed and reinstalled the toner cartridges. No change - still getting "Supply Problem"

 

Looking forward to prompt HP support help on this

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‎11-05-2020 01:58 PM

HP Recommended

Hey Guys,

Just got off with support. They let me know that they pushed out an updated which removed support for a bunch of 3rd party toner cartridges. They told me there is no way to roll the printer back. 

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‎11-07-2020 09:11 AM

HP Recommended

What was the next step/solution?

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‎11-07-2020 09:35 AM - edited ‎11-07-2020 09:45 AM

HP Recommended

Are there any work arounds?  My toner cartridges are relatively new, and quite expensive, and I'd prefer not to have to buy 4 more.

 

Thanks

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‎11-07-2020 10:37 AM

HP Recommended

I finally found a phone number for HP support and spoke with someone about this issue. I was told the same thing as a previous responder, that the new firmfare downloaded by HP basically recognizes non hp cartridges, and stops the initialization. Only fix is to buy HP cartridges! This really sucks! HP has now forced you to purchase their ink, which sells for 2 to 3 times as much. This can't be legal!!!!

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‎11-08-2020 09:20 AM

HP Recommended

The update appeared on my printer and I installed it yesterday......bad decision.  Firmware update was 20200612.  All my settings are set to not check for HP toner and continue.   I had printed a number of pages and then after the update the supplies error message came up and cant print.   I have looked for the a downlevel firmware update but so far cant find one.

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‎11-08-2020 10:59 AM

HP Recommended

I'm so pissed off right now. I have a business to run, and they are acting like gangsters. That's the reward we get for giving them our business.  Go to hell HP, I'll give my business to someone else.

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‎11-08-2020 11:01 AM

HP Recommended

HA HA! at the bottom of the page, below my message, it said, "Be alert for scammers". How ironic.

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