The following cartridges are not intended for this printer.

[dfoss]

Last year I bought replacement ink on Amazon because it is cheaper than anywhere else.  Turns out the cartridges are from zone Z20.  All ink sold in the US is now zone Z10.  My printer thinks its in zone Z20.  Had I know that the printer sets the region code based off the first cartridge inserted after the firmware upgrade I would have been more careful. Yesterday I replaced the ink with Z10 cartridges. I need HP do a zone reset on my printer. 

[Bob_Headrick]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

The regionalization reset is covered by cartridge warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.

The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this >

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select:

Dispute reason  

  Issue with my Accessories, Supplies and/or Software.

In the comment section indicate that you need a regionalization reset and the cartridges are in warranty.

[dfoss]

When I attempt to open a ticket on HP's online support site I recieve an error.

https://support.hp.com/us-en/disputewarranty?sku=xxxxxx

We're sorry

HP Customer Support site is temporarily unavailable.

We apologize for any inconvenience. Please check back later.

[dfoss]

I was not able to create a ticket for support using Google Chrome or Microsoft Edge. The browsers indicated the connection was not secure. I was able to create a ticket using Internet Explorer.

[Bob_Headrick]

Chrome and Edge have started forcing all sites to be https: (or at least warn about exceptions).  IE may be a bit less enforcing of this.

Please post back here when you get things resolved, or if you need further escalation on this.  It typically takes a few days for the support folks to respond to your request.

[dfoss]

Here is the response I received from HP. Looks like the request needs to go to tech support.

Thank you for contacting HP Customer Support.

We understand your concern and apologize for the inconvenience caused. 

However, you have reached the warranty department, we do not have any expertise over these technical issues. Hence, we request you to please contact technical support for assistance with your HP product.

For technical assistance regarding the repair and replacement of your HP product please visit us online at the following Website: http://www.hp.com/go/assistance.

HP offers several free self-help resources that you can use for support of your HP product and services.
*  HP Customer Support Website: Get drivers, software, support video’s & articles, manuals, troubleshooting tools and more, all specific to your HP Product. http://support.hp.com/us-en?jumpid=em_rCCAGENT/us/en/ppshome
*  HP Support Assistant: This always-on, pre-installed tool on your PC provides problem solving, automatic updates, and diagnostics. Look for the icon already on your PC to launch HP Support Assistant or, to download HP Support Assistant go here:http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=em_rCCAGENT/us/en/hpsa
*  HP Support Forum: A community of support expert’s eager to answer your questions. http://h30434.www3.hp.com/?jumpid=em_rCCAGENT/us/en/forum
 
For additional assistance please contact us on Facebook, Twitter or YouTube.
*  Facebook:  https://www.facebook.com/HPSupport/
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*  YouTube:  http://youtube.com/howto4u

[dfoss]

The direct link for assistance in the US is:

http://www8.hp.com/us/en/contact-hp/contact.html

https://support.hp.com/us-en/contact-hp

[Bob_Headrick]

I will ask to have this escalated.  Someone from HP Support should contact you by private message within a few days.  Look for a number to the right of the envelope  in the upper right to indicate you have a message.  Click on the envelope to access the private message system.

[dfoss]

This is a product support infinite loop. 

Submit it a ticket. 

Its not our department.

Here  is a link to things that won’t help.

No link escalate the issue.

Only option is keep submitting the ticket.

Note to self.

Customer support is important.

Ink is too high.

Total cost of ownership is paramount.

Other people make printers.

[Cheron-Z]

@dfoss

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.