Tray empty or open

[ASMITH19461]

Printer won't print. When I try, it claims "Tray empty or open."  I've opened and closed the try door numerous times and it still keeps reporting this. I need help asap.

[Raj_05]

Hi @ASMITH19461,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are some steps you can try to resolve the "Tray empty or open" error.

Check the Paper Tray:

• Make sure the paper tray is properly seated in the printer.
• Ensure the tray is not overfilled or underfilled. Adjust the paper guides to fit the paper size and check that the paper is aligned correctly.

Inspect the Paper Sensors:

• Look inside the tray and the printer for any paper sensors or small switches. Dust or debris on these sensors can sometimes cause false errors. Clean them gently with a soft, dry cloth.

Check for Paper Jams:

• Ensure there are no paper jams inside the printer, particularly around the area where the tray inserts. Clear any jammed paper you find.

Restart the Printer:

• Turn off the printer, unplug it from the power source, wait a minute, then plug it back in and turn it on.

Update Printer Firmware:

• Check if there are any firmware updates available for your printer model on the HP website. Updating the firmware can sometimes resolve issues related to printer errors.

Reset Printer Settings:

• If the error persists, you might need to reset the printer settings to default. This option is usually available through the printer’s control panel or settings menu.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support