Utilities application won't start, Officejet Pro 8100

[dtbradio]

The printer is working prettty well, except for occasional streaking. The problem is when I try to access the utilities for cleaning, etc. When i attempt to open the application, I see an hourglass flash for a second or two, and it goes no further. I see no new task in windows task manager. I've completely un-installed the printer and reinstalled, no luck. Any thoughts?

[RnRMusicMan · Accepted solution]

Hi @dtbradio,

Thank you for joining the HP Forums! 

I understand that the utilities application will not start HP Officejet pro 8100 on Microsoft Windows 7. I am happy to help! 

Please start by trying our HP Print and Scan Doctor, and let me know the results! 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

Hope to hear from you soon, and thank you for posting! 🙂

[dtbradio]

Using the troubleshooting utility download you suggested, I was able to determine that the support framework was either missing or damaged. I re-installed that, and the utilities now load again. Thank you for your reply.