Vista / Win 7 Duplex Printing Troubleshooting Guide

[junebugknits]

OK, I'll give that a try.  Thank you!

[k_saul]

Hi all.

There are lot of issue when you use duplux printing in Vista and windows 7 . Best work around you can try is install the alternative driver for this.

You need to install the alternative driver Deskjet 6500  for this auto -dupluex option.

Go to printer folder.

 
Click on Start >> Control Panel >> Printer and faxes folder.  OR
Click on Start >> Control Panel >> Printer folder. OR
Click on Windows logo >> Devices and printers

The steps are for the USB connnected printers.

1. Click on Add a Printer. You will get a “Welcome to the Add a Printer wizard”, click on Next.

1. Select  “Add a  Local printer “ . Option and click on Next.

1. The next window will be “Choose t a Printer port”, in that select “Use the Following port and from the drop down list select USB001(Virtual printer port for USB) and click Next.

1. The next window will be “Install the Printer Driver” screen,  In the Manufacturers list, choose HP and In the Printer list, choose the HP DeskJet 6500 printer, then click Next.

1. The next window will be “Type a  Printer Name ”, Let the name of the printer be ‘Hp DeskJet 6500’, and check the option “Set as the default printer”  and click on Next.

1. The next window will be “You’ve successfully added a hp DeskJet 6500 ”, Click on ‘Print a test page’  and click on Finish.

( Note : If Deskjet 6500 is not listed, then click on Windows update button to update the printer list )

[Bob_Headrick]

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@k_saul wrote:

There are lot of issue when you use duplux printing in Vista and windows 7 . Best work around you can try is install the alternative driver for this.

You need to install the alternative driver Deskjet 6500  for this auto -dupluex option.  [snip]

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What exactly are the issues that the Deskjet 6500 driver solves that have not already been addressed?  

There are several issues I know about regarding duplexing in Vista and Windows 7, as addressed in the first post in this thread.  What does installing an alternative driver fix in regard to these or other issues that are not already covered in that post?  The biggest issues I have seen are the lack of the duplexer being recognized (easily fixed in most cases by properly setting the information in Device Settings) and the back side printing upside down (corrected with a patch).  

The Deskjet 6500 driver still suffers from the first of these issues.  It is still necessary to enable the duplexer in Printer Properties, Device Settings, Installable Options and set the duplexer to "installed".  The Deskjet 6500 driver does properly orient the back page when printing in duplex mode, but this can also be fixed with patches that perhaps 10K folks have applied at this point*.  In general Windows 7 driver have fixed the problems of the back page being upside down. Patches (or alternate drivers) are not needed for Windows 7, except perhaps in the case of computers that have been upgraded from Vista or to handle the incorrect limits on paper size provided in the cp1700 drivers.  

*  I have sent out over 4000 copies by email before posting the patches here, and at this point that page has over 61K page views.  It would be much better of the drivers were simply fixed (as they were for Windows 7), but at least Vista users have a workaround.

[marcoska]

Hi, I have an Hp PSC 1510s connected via usb. I recently installed windows 7 on my pc and now I have problems with front-back printing. With XP I've never had because when I chose front-back option before it showed me the blue screen that advice to turn the printed papers for the back printing. Now in win 7 this screen doesn't appear and the printer keep print without let me turn the papers so the front back printing doesn't work.

Thanks

[k_saul]

Hi, hope you are doing good.  Most of the printer driver will not work in automatic duplex printing mode in Windows 7.

That  is  with the driver issue. you can try unintalling and re-installing the driver. but I suggest you to install the alternative driver first and try.   You can install the Deskjet 6500 as alternative driver. it is a 4-7 minute process. Try to print using the 6500 driver.

 Best work around you can try is install the alternative driver for this.

You need to install the alternative driver Deskjet 6500  for this auto -dupluex option.

Go to printer folder.

Click on Windows logo >> Devices and printers

The steps are for the USB connnected printers.

Click on Add a Printer. You will get a “Welcome to the Add a Printer wizard”, click on Next.

Select  “Add a  Local printer “ . Option and click on Next.

The next window will be “Choose t a Printer port”, in that select “Use the Following port and from the drop down list select USB001(Virtual printer port for USB) and click Next.

The next window will be “Install the Printer Driver” screen,  In the Manufacturers list, choose HP and In the Printer list, choose the HP DeskJet 6500 printer, then click Next.

The next window will be “Type a  Printer Name ”, Let the name of the printer be ‘Hp DeskJet 6500’, and check the option “Set as the default printer”  and click on Next.

The next window will be “You’ve successfully added a hp DeskJet 6500 ”, Click on ‘Print a test page’  and click on Finish.

( Note : If Deskjet 6500 is not listed, then click on Windows update button to update the printer list )

Hope this will work for you.. Please let me know the result also.

[Bob_Headrick]

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@k_saul wrote:

Hi, hope you are doing good.  Most of the printer driver will not work in automatic duplex printing mode in Windows 7.

That  is  with the driver issue. you can try unintalling and re-installing the driver. but I suggest you to install the alternative driver first and try.   You can install the Deskjet 6500 as alternative driver. it is a 4-7 minute process. Try to print using the 6500 driver. [snip]

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It is not clear which post you are responding to, but if it is to the user with a question about the PSC 1510 the information is misleading and incorrect, on several points:

• First, there is *not* an issue with most printer drivers in Windows 7 that affect most printers with automatic duplexers.

• Secondly, the PSC 1510 does not have automatic duplex capability, the user is asking about manual duplexing.

• Finally, the Deskjet 6500 driver is not a suitable replacement for the PSC 1510 or any other host based printer.

[marcoska]

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@marcoska wrote:

Hi, I have an Hp PSC 1510s connected via usb. I recently installed windows 7 on my pc and now I have problems with front-back printing. With XP I've never had because when I chose front-back option before it showed me the blue screen that advice to turn the printed papers for the back printing. Now in win 7 this screen doesn't appear and the printer keep print without let me turn the papers so the front back printing doesn't work.

Thanks

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No one can help me?

[ztkl40a]

I'm also having problems with booklet printing. I'm using Win7 x64, printing from Word 2010. I downloaded and installed the latest driver (following the link provided in Bob_Headrick's post from 09-08-2010 07:54 PM).

My page size was set to 5.5" x 8.5", with 0.5" margins all the way around. I left the Word print options at the default settings (i.e. Word 'thought' it was printing onto 5.5" x 8.5" sheets of paper). I set the printer for automatic duplexing, with a left edge booklet, using 8.5" x 11.5" paper.

A scan of the output is available from the following link:

http://www.jefflewis.net/archive/HP_6500_Booklet_Output.pdf

Subtracting the margins from the page size, the print area should be 4.5" x 7.5". The measured printed area is roughly 2.5" x 4.6". So, the print is being scaled roughly 56% horizontally, and 61% vertically - it's much smaller than it should be, and squished.

[bearsieboo]

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@marcoska wrote:

Hi, I have an Hp PSC 1510s connected via usb. I recently installed windows 7 on my pc and now I have problems with front-back printing. With XP I've never had because when I chose front-back option before it showed me the blue screen that advice to turn the printed papers for the back printing. Now in win 7 this screen doesn't appear and the printer keep print without let me turn the papers so the front back printing doesn't work.

Thanks

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Marcoska

I posted the same question in August 2010, and haven't had a reply from the HP forum.

http://h30434.www3.hp.com/t5/forums/recentpostspage/user-id/188145/post-type/message

I got lots of replies on a Microsoft Answers forum,

http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/3ba8b2c6-e92d-4f24-9dc6-8adff20d2...

but mostly it all revolved around people misunderstanding the problem, and telling me to select manual printing in my Printer Preferences page - I'd done that, just like I guess you have done. Others told me to select duplex printing - done than, others told me to install the duplexer, it took several responses from me before respondents realised I was telling the truth when I said that the PSC1510 does not have an additional piece of hardware called a duplexer.

One suggestion that was made was that when printing a multipage document that I should first select pages 1, 3, 5, 7 etc then turn the paper around and then go back and print pages 2, 4, 6, 8 etc.

But whilst that works, the PSC1510 still continues to wok fine and print on both sides with the one single turnaround of the printed pages on my old XP desktop machine, and works fine on my company Dell laptop running Windows 2003, but won't print as it is supposed to (as per selecting the correct options from the printer preferences page) since buying my Compaq (HP) laptop earlier this year with Win7 64 bit installed.

Someone at HP must acknowledge that it's a bug that needs to be fixed, or do they just want us to scrap perfectly good all-in-one printers and buy the current models?

[marcoska]

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@bearsieboo wrote:

I posted the same question in August 2010, and haven't had a reply from the HP forum.

http://h30434.www3.hp.com/t5/forums/recentpostspage/user-id/188145/post-type/message

I got lots of replies on a Microsoft Answers forum,

http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/3ba8b2c6-e92d-4f24-9dc6-8adff20d2...

but mostly it all revolved around people misunderstanding the problem, and telling me to select manual printing in my Printer Preferences page - I'd done that, just like I guess you have done. Others told me to select duplex printing - done than, others told me to install the duplexer, it took several responses from me before respondents realised I was telling the truth when I said that the PSC1510 does not have an additional piece of hardware called a duplexer.

One suggestion that was made was that when printing a multipage document that I should first select pages 1, 3, 5, 7 etc then turn the paper around and then go back and print pages 2, 4, 6, 8 etc.

But whilst that works, the PSC1510 still continues to wok fine and print on both sides with the one single turnaround of the printed pages on my old XP desktop machine, and works fine on my company Dell laptop running Windows 2003, but won't print as it is supposed to (as per selecting the correct options from the printer preferences page) since buying my Compaq (HP) laptop earlier this year with Win7 64 bit installed.

Someone at HP must acknowledge that it's a bug that needs to be fixed, or do they just want us to scrap perfectly good all-in-one printers and buy the current models?

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No voice from HP?