Waiting for printer to become available

[Allie98]

Using iMac and  OS11.6.1.  Connecting via USB cable.  Keep getting same message.  Can't be a communication problem between computer and printer because the scanner works OK.   Have tried everything, swapping cables, removing printer and  reinstalling endlessly etc.etc, installing and deleting software.   No problem with my HP 6520 which also connects via separate USB cable - prefer to use that for colour printing only as it is slow at scanning, one page at a time, and for B&W printing. 

Would really appreciate advice.  I bought this machine especially for A3 printing and it worked fine until recently. 

[sandytechy20]

@Allie98

Welcome to the HP support community.

Could you elaborate on the issuer for a better understanding?

Are you getting any error messages?

[Allie98]

[Allie98]

Just posted a screen shot of the printer message.  This comes up and nothing more happens.

PS - it would be very helpful if there would be an"attach a file" button that one gets for example on emails

Hope this helps - right now I have a large useless piece of junk doing nothing except taking up space

[sandytechy20]

@Allie98

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Allie98]

Thanks - I have replied to the PM

[sandytechy20]

@Allie98

I have forwarded your details to the appropriate team.

They will get in touch with you in 2-3 business days.

[AG7500]

Hi Sandy,

I have heard nothing back from your colleagues.  If you could push them to respond, I would be grateful. 

[sandytechy20]

@AG7500

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

[AG7500]

Hi, sorry I have no idea what has gone on with my log in names. 

The printer is an officejet 7500A

The product number is C9309A