Windows 10 'no toner /ink' issues

[LenK8940]

Hello,

Used to use my Envy 4500 with my old Windows Vista PC. No issues at all. Did buy a new laptop this saturday and my Envy with the same ink cartridge doesn't print at all (except if I mail to my printer or use the webservices set up tool and test a testpage using that thing).

But when I want to print from the webbrowser, from word, ... the message comes the printer has run out of ink or toner and it refuses to print. I use this printer in de black only modus. So no color cartridge is present.

Did try to solve this but everything I try, this no toner or ink message keeps showing in win 10 for this printer. Anyone knows a solution? Thx!

[RnRMusicMan · Accepted solution]

Hi @LenK8940,

Thank you for joining the HP Forums! 

I noticed that you cannot print with your HP Envy 4500, on Windows 10. And, I am happy to help! 

There could be a driver conflict on the computer. As this printer does have a single-cartridge mode that will allow you to print in black without the color cartridge. I would recommend to try our HP Print and Scan Doctor, and let me know the results! 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post. 

Hope this resolves your issue! 🙂

[LenK8940]

Hello. Did use this tool and  problem solved!!!!!

At the end of the process a test page could be printed as all items were OK but this page didn't come out of the printer.  Then I could choose to start sharing this printer over the network. Needed to restart my PC and after that the testpage came out of the printer 🙂 I did try to print a WORD doc and yes, it came out of the printer 🙂 Could even print from my webbrowser 🙂 When I closed down this tool, I could end sharing, but didn't do this as this has solved (and i'm connected to a private WIFI) the issue I was fighting with for 4 days now 🙂

Hope this sharing thing doesn't allow everyone worldwide to use my printer like some of those printers you can find with an google search  😉

Thank you for your help!

[LenK8940]

Hey again!

So I could use my HP ENVY 4500 for a while with the single cartridge modus without issues after using the HP scan and print doctor. But out of the blue the message appeared back in Windows 10. I wanted to start a printjob en back was the 'no ink or toner' message. I did use the HP P&S Doctor again and all went well except for the testpave. This wouldn't print. The testpage of the printer itself did print so according to this tool, there was a software issue. I did de-install and install the software multiple times but no solution. After more then 1 hour I wanted to give up, and spontaniously the Envy 4500 came alive and I've got a pop up on screen from the software I was missing a cartridge and my printer would print in single cartridge modus. I've clicked 'yes' and the printer worked. Couldn't almost believe it. So I did all of my print jobs. Did get this pop up of the HP software everytime again when a job started.

The day after: I want to print an extra document.... Back to 'printer can't print because no ink or toner'. So problems are back and yes, did spent over one hour again to fix it but no solution yet. HP P&S Doctor tells me the same thing again: Software issues.

- Did install the software using the recommended download on the HP website
- Sometimes it works, other times not: But always the same thing: Windows 10 and the single cartridge modus of this printer are hell together
- How can I fix this? I did buy this printer because of the single cartridge modus (don't want to spent too much euros on color that's used to print black as printers do use the color ink when printing only black colors)
- How is it possible that a compagnie as HP does deliver software that isn't working OK with Windows 10?

If I go back to my old laptop with Windows Vista: All goes well. So its really the combination HP Software and WIN10 that gives this aaaaaaaaarh 🙂

Regards,

[karinebdc]

I've got exactly the same problem!! 😞 did you sort yours out? I m thinking buying a new printer to be honest and NOT an HP this time!

[flxesss]

Hi I had the same issue with you, with 1 empty toner in my HP3540 printer and printing with "Single Toner mode". Macbook prints just fine but Win 10 PC doesn't work, with the windows system always saying "no Ink" and refuses to print. installing HP Doctor app or driver / restarting PC doesn't help.

Now I have solved the issue, via http://www.tomshardware.com/forum/63309-3-printer-software-printer-toner-plenty-toner by the method from aireyj.

Basically in Win 10:

1 Start - setting - devices and printers to open the list of printers

2 select the HP print and click " Management"

3 On the left, click "Edit Printer properties"

4 On the "Port" tab, choose "Add port..." -- > select "Standard TCP/IP port" --> "New Port ..(P)", then next, then input the IP address of your printer(usually 192.168.xx.xx)

5 now the Port should be selected at your Standard TCP/IP exclusively in the Printer properties.

It should work now, try print a new document.

[Mbrads]

I Just Want To Print A Menu This Did Not Work Please Another Solution .

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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