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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
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Locked

‎04-21-2016 06:04 PM

HP Recommended
Product: HP Photosmart C5180
Operating System: Microsoft Windows 7 (32-bit)

Hello: Getting an "ink system Failure" error message on screen,have installed new cartridges OEM

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2016 12:39 PM

HP Recommended
Good day @crisgroup,
 
This is a great place to visit for Community and HP support! I see that you are getting the error " Ink System Failure". Thanks for letting me know you already changed the cartridges and have the same results.  I would like to be able to help you.
 
You can try cleaning the contacts to see if that will help: An 'Ink cartridge is missing, incorrectly installed, or not intended for your device' Message Displa... Disregard the title.
 
Please try the reset and make sure the printer is connected directly to a wall outlet.
 
If the issue is resolved, your welcome to show your appreciation by clicking the "Accept as Solution" and the "Thumbs Up". Let me know how you make out. Thank you.
Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-22-2016 12:39 PM

HP Recommended
Good day @crisgroup,
 
This is a great place to visit for Community and HP support! I see that you are getting the error " Ink System Failure". Thanks for letting me know you already changed the cartridges and have the same results.  I would like to be able to help you.
 
You can try cleaning the contacts to see if that will help: An 'Ink cartridge is missing, incorrectly installed, or not intended for your device' Message Displa... Disregard the title.
 
Please try the reset and make sure the printer is connected directly to a wall outlet.
 
If the issue is resolved, your welcome to show your appreciation by clicking the "Accept as Solution" and the "Thumbs Up". Let me know how you make out. Thank you.
Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Was this reply helpful? Yes No
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