hp 8610 blue screen fault

[kzekih]

Hello. Hopefully Anyone Can Help Me. My Printer's Blue Screen With Error Code 068CC413 When I Turn It On Thank You

• 

[A_Gayathri]

Hi @kzekih,

Welcome to the HP Support Community

I understand you are facing an issue with your Printer's Blue Screen With Error Code 068CC413. Not to worry I will help you to get a resolution to resolve the issue.

However, I will need a few details to provide an accurate solution,

• When did this issue start?
• Did you do any changes to the printer?

Meanwhile

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer.

Update the printer firmware

You can refer to this HP Document to update the printer firmware: click here 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[kzekih]

Hello Gaya1239,

Since I was out of town, I couldn't deal with the printer. Sorry for my late reply. I've already read and done what you said on the form, but unfortunately it didn't work. USB or network connection cannot be established between the computer and the Printer. If there is a solution to directly print the software with USB,       

New problem  

Although we did not make any intervention, a new problem has occurred, the printer does not work at all anymore, the screen is dark and the led on the on off button is off. Voltage 32 vdc does not appear in the power unit

• I would appreciate it if you could help.

[A_Gayathri]

Hi @kzekih,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!