hp photosmart 5520 cannot connect to network

[Riddle_Decipher]

@nbcouch

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

If you haven't done a network default on your printer, yet please proceed with the below steps and then, connect the printer to the network as it should resolve the issue completely:

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

The network will need to be reconfigured afterwards. Then the user name will be admin and the password is left blank. 

If the issue persists, I'm sending out a Private message with the information you need to reset the printer (as the last resort),

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical)

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[nbcouch]

How do you do a "network default"? Where is the Cancel button??

Are we even talking about the same printer?

[Riddle_Decipher]

@nbcouch

Thank you for responding,

It's great to have you back 😉

These steps are intended for the HP Photosmart 5520,
If its the same printer, however, aren't able to navigate through the network default steps, please skip to the reset instructions,

To let you know: BL represents the Bottom Left of the printer panel, TL = Top Left and so on.
You need to tap them in the aforementioned sequence in order to enter the reset menu and perform the appropriate step.

If you have tried and yet it doesn't work, please Contact HP to have the printer either repaired or replaced as that's the last resort to resolve the issue:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[nbcouch]

There are no such buttons on this printer.

[nbcouch]

This has been a complete waste of time. The printer is virtually useless, unless I want to connect it via USB. It recognizes my router, it responds when I press the WPS button on the router, but it refuses to connect to the network. I have at least a half dozen other wireless devices on wifi on this network, and none of them have any trouble getting or staying connected. I have tried all of the suggested fixes, and none of them work.

[sandytechy20]

@nbcouch

Thank you for replying to the post on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP.

They will contact you shortly and likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

Regards.