my printer wont print after signing up for instant ink and allowing HP Support to access my computer

[LisaN3]

 I bought a new HP desk jet printer in March 2020 and it worked just fine until i made a phone call 3 weeks ago to HP Support to help me connect it to my wifi. (I had been using a cord) Thru the conversation, i was offered and signed up on the instant ink program. After hanging up with the call, i realized my printer would not print and my print drive disappeared. i have spent 4+ hours over several phone calls with the folks at HP Support and instant ink. HP Support says the HP printers have compatibility issues with 5G. The instant ink folks say my printer is old, out of warranty and needs to be replaced.  it's barely 2 years old and i have printed less than 100 pages.  Today, the HP tech suggested i cancel instant ink and try a non HP cartridge to "see" if it works. I canceled the instant ink program and am off to buy a new printer. I am convinced the HP Support/Instant ink program rendered my printer useless because it work just fine until that first phone call. I researched on line and see there are class action law suits against HP and seems it is a pretty straight forward law suit.   I allowed the HP support tech to access my computer to troubleshoot my printer issue and wish i had never done that.   To fellow HP users, i dont recommend instant ink nor letting the HP tech access your computer to load updates and print drivers.

[Kumar0307]

@LisaN3, Welcome to the HP Support Community! I’m here to help.

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