off-brand cartridge inside a SEALED HP ink box

[necrosage]

So this is extremely odd and has obviously never happened before.  I purchased an HP 951XL yellow ink cartridge from bestbuy.com.  I received a new, sealed package as I expected.  Upon getting home from work I opened the box and went to install it.  I noticed right away it was different than the ones I normally get.  It had an extra plastic seal over the ink port and a yellow tape tab covering a hole in the top that I had to remove.  I thought nothing of it, assuming it was simply a newer version.  After installing it, my printer immediately threw a warning on screen saying it couldn't guarantee non-HP ink.  Naturally I was confused.  Upon removing the cartridge from the printer I looked closer and realized it was a "Miss Deer" brand cartridge.  I have no idea how it got into a SEALED HP package, and I know I can't return it, but I certainly want to bring this to the attention of someone.  HP brand ink is $35 plus tax for one color.  I can get all 4 cartridges in XL size of the off-brand online for $15.  Obviously if that's what I wanted I would have done so, but I hate off-brand ink as it has always caused printing issues for me in the past.

The problem now of course is I don't feel safe buying anymore ink from bestbuy.com and if I ever buy any from the actual store I'll have to open it on the spot to make sure it's legit...

[kevin-t]

@necrosage

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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