paper jammed

[jcpete]

My printer keeps saying that there is paper jammed but after I have cleared paper it stills says I am jammed. Any ideas of clearing it. 

Also website says I haven't printed any prints and not hooked up to online. That isn't true as far as I know. 

[Drakster · Accepted solution]

Hi @jcpete,

Thanks for showing interest in the HP Support Forums!

I see that you're unable to clear the paper jam on your HP ENVY 5660 e-All-in-One Printer. I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

The printer is in an error state, therefore, it will not give you accurate readings until the problem is solved.

To fix the paper jam error message, please follow the steps within this guide:

• 'Paper Jam' Error

If you completed all the preceding steps and your product still has an issue, service the product.

Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Check Warranty Status: http://h20564.www2.hp.com/hpsc/wc/public/home 
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 
Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

I hope this information is helpful. Please respond to this post with the results. Good Luck! 

[jcpete]

Thanks for the info. It was almost too much information. I get confused easily. I think I am going to have to call H.P. and have someone talk me throuh it. I uncleared the paper but it still says paper jammed. I will try to read all the info again and understand the second step after I clear the paper. 

Again thanks