power button not working after auto shutdown. power & wireless lights still on

[BH8686]

I have a new HP Officejet 9015 printer. After the printer does an auto shutdown the lights on the front for power and wireless remain on and the power button will not turn on the printer. The only way to turn on the printer is to unplug it and then plug it back in. I don't think this should be necessary.  Any suggestions to fix this annoying issue would be appreciated. Thanks.

[Betty0610]

@BH8686

Welcome to the HP Support Community.

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

Also, try the steps from here: https://support.hp.com/in-en/document/c06199701

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[BH8686]

Thank you for your reply. We have already downloaded the latest firmware (the printer already had the latest) and extensively tried every possible solution found on the HP site and beyond. We are now feeling that this could be a hardware issue and will likely return the printer to Staples.ca and then perhaps order another one of the same model from them. Your thoughts? Thanks.

[Betty0610 · Accepted solution]

Yes, since this is new, I would recommend that.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[BH8686]

Thank you for taking a look at the problem I was having. I did replace the printer and the new one is working perfectly. 

[Kumar0307]

@BH8686

Glad to know that the issue is now resolved by replacing the printer. Feel free to contact us with any concerns related to HP products.

Happy to help!