printed photos smudging on glossypaper. HP instant ink used. Still smudges after days drying.

[Crabapple1]

The ink dries on ordinary paper but not on photographic paper. Do I have to use a particular type of paper?

[Drakster · Accepted solution]

Hello @Crabapple1,

Welcome to the HP Support Forums!

I understand that you're experiencing problems with your photos smudging. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Generally, when photos smudge that would indicate that you have printed on the wrong side the of the paper. 

NOTE: Insert a stack of photo paper into the far-right side of the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. Source

• Try printing your photo again. 
• Please review 'Printer Specifications for HP DeskJet 3630, 4720 Printers' here and look for Paper-handling specifications: Supported photo paper. 

Please view the steps within one of these guides: 

•  Printing Photos (Windows)
•  Printing Photos (Mac)

Please let me know the results. : )

Your Trusted HP Instant Ink Services Specialist

[Crabapple1]

I have not yet acted on your 'solution' as I am familiar with photographic paper and am aware that the maker's mark is usually on the reverse.  I thank you for your reply and wondered if a higher grade of paper would solve the problem.:smileyindifferent:

[Drakster]

Hello @Crabapple1,

Please review all of the information from my post before proceeding. 🙂

Thanks,

Your Trusted HP Instant Ink Services Specialist