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‎01-06-2021 12:39 PM

HP Recommended
Product: HP Deskjet 2050
Operating System: Other

Starting last week, whenever I go to print I receive error messages like the following:

 

"HPDM.framework” will damage your computer

"pde.plugin" will damage your computer

"commandtohp.filter" will damage your computer

 

There are tons of different names in "quotes" telling me that it could be a malware issue.


I've tried connecting to VA on support.

I've tried calling to talk to a real person. 

I've tried the endless suggestions in the support group (uninstalling/reinstalling the printer, updating MAC OS software, etc. etc.) and NONE of them are working.

 

This printer has worked flawlessly and I don't understand why this is such a problem to print a simple document.

 

I'm tired of wasting time on this issue. Please help. 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2021 01:04 PM - edited ‎01-06-2021 01:05 PM

HP Recommended

Thanks for clarifyinh @ALP5.

 

Try following below version of the HP Easy Start Utility:
https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

As soon as you open HP Easy Start, click the top HP Easy Start menu and select Uninstall HP Software...
Read any warnings that display, and then click Continue. When prompted, type your administrator user name and password and follow the steps on screen.
Click Set Up New Device, and then follow the instructions to reinstall your printer with HP Easy Start and check if that may work.

 

If HP Easy Start cannot complete your printer installation, from the HP Easy Start menu select Preferences.
Click on HP Easy Start.log and the log folder will launch, please reply me back via a Private Message with the log content attached, please clarify if you may not able to access private messaging.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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5 REPLIES 5

‎01-06-2021 12:47 PM

HP Recommended

Hi,

Please clarify your exact operating system version, click the Apple icon and then About This Mac, this is crucial to guide you further accordingly.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-06-2021 12:57 PM

HP Recommended

Hi Shlomi, 

 

I have a Mac OS 11.1

 

Thanks

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‎01-06-2021 01:04 PM - edited ‎01-06-2021 01:05 PM

HP Recommended

Thanks for clarifyinh @ALP5.

 

Try following below version of the HP Easy Start Utility:
https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

As soon as you open HP Easy Start, click the top HP Easy Start menu and select Uninstall HP Software...
Read any warnings that display, and then click Continue. When prompted, type your administrator user name and password and follow the steps on screen.
Click Set Up New Device, and then follow the instructions to reinstall your printer with HP Easy Start and check if that may work.

 

If HP Easy Start cannot complete your printer installation, from the HP Easy Start menu select Preferences.
Click on HP Easy Start.log and the log folder will launch, please reply me back via a Private Message with the log content attached, please clarify if you may not able to access private messaging.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-06-2021 02:28 PM

HP Recommended

Hi Shlomi,

 

I just sent you a private message. Please let me know if you have received it. Thank you

Was this reply helpful? Yes No

‎01-10-2021 06:49 AM

HP Recommended

Hi Shlomi,

 

I sent you another private message on 1/7. Just wanting to make sure you received it.

 

Thanks

 

ALP5

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