repeated error to remove and replace cartridge

[aWintersTale]

Getting repeated error message to remove and replace the (black) cartridge. I tried using two empty black cartridges, then a brand new black cartridge, and still getting the same message. Went through the troubleshooting using a moistened Q-tip on the contacts of the printer. Did the power down/disconnect power cable routine as well. The contact cleaning  looked promising, as a lot of ink came off the contacts of the black cartridge housing. Unfortunately, still getting the message, which prevents a test print through the HP trouble shooting guide, as well as the print, scan, or copy functions directly on the printer - I tried all and to no avail. If this sounds like a need for the printer to be replaced, please advise out of your experience. Don't just recommend that because you ran out of ideas. Thank you. 

[Jay_G24]

Hi @aWintersTale,

I'd like to help!

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

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