cancel
Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 2
48
Flag Post

repeated error to remove and replace cartridge

HP Recommended
HP Envy 5545
Microsoft Windows 10 (64-bit)

Getting repeated error message to remove and replace the (black) cartridge. I tried using two empty black cartridges, then a brand new black cartridge, and still getting the same message. Went through the troubleshooting using a moistened Q-tip on the contacts of the printer. Did the power down/disconnect power cable routine as well. The contact cleaning  looked promising, as a lot of ink came off the contacts of the black cartridge housing. Unfortunately, still getting the message, which prevents a test print through the HP trouble shooting guide, as well as the print, scan, or copy functions directly on the printer - I tried all and to no avail. If this sounds like a need for the printer to be replaced, please advise out of your experience. Don't just recommend that because you ran out of ideas. Thank you. 

1 REPLY 1
HP Support Agent
HP Support Agent
9,244 9,218 622 696
Message 2 of 2
Flag Post
HP Recommended

Hi @aWintersTale,

 

I'd like to help!

 

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation